Isneha Facilities Private Limited, operating under the brand name SKKS Cleaning Services ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or book our services via phone or WhatsApp.
Please read this Privacy Policy carefully. By accessing or using our platform and services, you consent to the data practices described in this policy.
1. Information We Collect
To provide you with our doorstep cleaning and detailing services, we need to collect certain information. We may collect the following types of data:
Personal Identification Information
Name, email address, primary and secondary phone numbers.
Service Location Data
Your complete residential or commercial address, GPS location (if using our app), and specific landmark details required for our merchants to reach your doorstep.
Transaction Data
Details about the services you requested, booking dates, and payment status.
Device and Usage Information
If you use our application or website, we may automatically collect your IP address, browser type, operating system, and interaction data to improve platform performance.
2. How We Use Your Information
We use the collected information for the following business purposes:
- Service Delivery: To process your bookings and dispatch our cleaning experts to your specified location.
- Communication: To send you booking confirmations, invoices, arrival estimates, and updates regarding your requested service.
- Platform Improvement: To analyze user behavior on our website and apps, fix bugs, and enhance the overall user experience across our dashboards.
- Customer Support: To address your inquiries, handle disputes, and provide post-service assistance.
- Marketing: With your consent, to send you promotional offers, seasonal discounts, and updates about new SKKS Cleaning Services products.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information.
While we have taken reasonable steps to secure the personal data you provide, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Rights and Choices
Account Information
You may review, correct, or update your personal information by logging into your account or contacting our support team.
Opt-Out of Marketing
You can opt out of receiving promotional emails or messages from us at any time by using the "unsubscribe" link or replying "STOP" to our marketing messages.
Note: You will still receive essential service-related communications.
6. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the "Last Updated" date of this policy.
You are encouraged to periodically review this Privacy Policy to stay informed of updates.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
C-10, Main Road, Shastri Park,
New Delhi